Term & Service

Cancellation Policy

At Petshopi.ae, we understand that sometimes plans change.

Order Cancellation

You may request to cancel your order before it has been packed or dispatched.

Once an order has been shipped or is out for delivery, it cannot be cancelled.

How to Cancel

Please contact us as soon as possible with your order number.

Email: petshopiuae@gmail.com

Phone: +971 56 175 0177

If your order has not yet been dispatched, we will process your cancellation and issue a refund using the original payment method.

If the order has already been dispatched, the cancellation request cannot be accepted. In such cases, please refer to our Return & Refund Policy.

Petshopi.ae reserves the right to cancel any order due to product unavailability, pricing errors, payment verification issues, or suspected fraudulent activity. If this happens, customers will be notified promptly and receive a full refund where applicable.